Return Policy

Return Eligibility

Products may be eligible for return only when they meet the stated return conditions for that product or category.

Eligibility may vary across beauty, baby, toys, gifts, crockery, and home products. Final approval may depend on product condition, packaging, and verification.

Return Window

Returns may generally be requested within 7 days from delivery where the product is eligible for return.

Some products may have a different return window or no return eligibility. Please review product-specific information and contact support if you are unsure.

Non-Returnable Products

Certain products may not be returnable, including opened cosmetics or personal-care items, hygiene-sensitive products, innerwear or garments restricted for hygiene reasons, customised or personalised gifts, and clearance or final-sale products where clearly marked.

Fragile items damaged after delivery because of handling after receipt may also be ineligible for return.

Condition of Returned Products

Returned products should be unused, unwashed, undamaged, and sent back with original packaging wherever applicable.

Labels, accessories, manuals, tags, invoices, and any included items should be returned with the product.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact MiniMall support promptly with your order details.

Photos or a short video of the product, packaging, and shipping label may be requested so the issue can be reviewed properly.

How to Request a Return

To begin a return request, visit the Contact Us page and share your order number, product details, reason for return, and any supporting photos if relevant.

MiniMall support will review the request and guide you through the next available steps. An automated return portal is not currently available.

Return Pickup

Return pickup availability depends on your location, courier serviceability, and product type.

If pickup is unavailable, you may be asked to self-ship the product using the instructions shared by support.

Exchanges

Exchanges depend on product eligibility and stock availability.

Where a direct exchange is not possible, support may suggest a refund, replacement, or another suitable next step after review.

Refund Method

Refunds are generally issued to the original payment method after the return is verified.

For Cash on Delivery orders, bank or payment details may be required to process the refund.

Refund Processing Time

Refund timelines are estimates and may vary depending on payment method, bank processing, courier return status, and verification.

Support can help you check the latest status once your returned product has been received or reviewed.

Order Cancellations

Order cancellation may be possible before dispatch.

Once an order has been dispatched, the return policy and product eligibility conditions may apply instead.

Missing Items

If an item is missing from your package, contact support with your order number and packaging details as soon as possible.

MiniMall may review packing and delivery information before suggesting the next steps.

Promotional and Discounted Products

Promotional, discounted, clearance, or bundled products may have different return conditions.

Any special conditions shown with the offer or product will apply along with this policy.

Contact Support

For return or refund questions, contact MiniMall support with your order number, product details, and a short description of the issue.

Our team will help you understand the next steps based on the product category and return eligibility.